FAQ
Most frequent questions and answers
Lifeline
Lifeline is a government program designed to increase the availability of phone services to low-income subscribers by providing a credit for monthly telephone service to eligible consumers.
Infiniti Mobile Lifeline service may be free to qualified consumers but varies by plans and state.
Please visit our parent company for current plan offerings. Explore IM Telecom plans and pick the right one for you by viewing them here, then select "Get Started" to enroll.
Infiniti Mobile customers could receive depending on plan and eligibility:
FREE Smartphone
FREE Data Each Month
FREE Talk Each Month
FREE Texts Each Month
Nationwide Calling
FREE Voicemail Account, Call Waiting and Caller ID
FREE 911
411 Directory Assistance
FREE Domestic Roaming
Text & Picture Messaging
Lifeline Assistance is a government benefit program supported by the federal Universal Service Fund for which you must qualify. The Lifeline Assistance program is available for only one wire line or wireless account per household.
Only eligible individuals may enroll in the Lifeline program. Lifeline service is limited to only one wireless or landline Lifeline benefit per household. You also cannot receive Lifeline benefits from multiple service providers.
You may qualify for Lifeline Service in your area if you already participate in one of the following government assistance programs:
Supplemental Nutrition Assistance Program (SNAP)
Medicaid
Federal Public Housing Assistance / Section 8
Supplemental Security Income (SSI)
Veteran's Pension and Survivors Pension Program
Eligibility Programs for Residents of Federally-Recognized Tribal Lands: Food Distribution Program on Indian Reservations (FDPIR), Bureau of Indian Affairs General Assistance (BIA), Tribally Administered Temporary Assistance for Needy Families (TATNF), Headstart (meeting income qualifying standards) (Tribal).
Your total household income is at or below 135% of the Federal Poverty Guidelines (FPG). The table below provides the maximum income you can have to be eligible for service.
Total Household Income
You may qualify for Lifeline if your annual income is at or below 135% of the Federal Poverty Guidelines.
The table below reflects 135% of the 2025 Federal Poverty Guidelines in all states except California, where the California LifeLine program is based on the annual household income limits listed.
| Household Size | Contiguous States, D.C, and Territories | Alaska | Hawaii | California Lifeline |
|---|---|---|---|---|
| 1 | $21,128 | $26,393 | $24,287 | $24,200 |
| 2 | $28,553 | $35,681 | $32,832 | $32,600 |
| 3 | $35,978 | $44,969 | $41,378 | $41,100 |
| 4 | $43,403 | $54,257 | $49,923 | $49,600 |
| 5 | $50,828 | $63,545 | $58,469 | $58,100 |
| 6 | $58,253 | $72,833 | $67,014 | $66,600 |
| 7 | $65,678 | $82,121 | $75,560 | $75,100 |
| 8 | $73,103 | $91,409 | $84,105 | $83,600 |
| For each additional person | $7,425 | $9,288 | $8,546 | $8,500 |
You will first need to check if Infiniti Mobile is providing Lifeline service in your area by clicking here and entering your zip code. If Lifeline service is available in your state, submit an application online.
Once your Lifeline benefit is transferred to Infiniti Mobile, you will no longer receive a Lifeline benefit from your current carrier since you can only get one Lifeline benefit per household. By applying to Infiniti Mobile service, you are consenting to this Lifeline benefit transfer.
Yes, if you are approved, you can even keep your current phone number. Here's how:
Once you receive your Infiniti Mobile phone, you can contact Customer Care at 800-615-0898 and a representative will help you keep your current number. Just call from a different phone and have your account number and password.
Please visit our parent company for current plan offerings. Explore IM Telecom plans and pick the right one for you by viewing them here, then select "Get Started" to enroll.