We may modify the terms of this policy from time to time and will provide notice of any material changes in the manner required by law. Please check this page regularly for updates.
What is Customer Proprietary Information?
Customer Proprietary Information (Customer PI or Personal Information) includes Personally Identifiable Information (PII), Customer Proprietary Network Information (CPNI), and the content of your communications.
PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Personal Information does not include information that is not used to identify you, such as aggregate or anonymous information. Federal and state law require Infiniti Mobile to protect the confidentiality of Personal Information.
What information do we collect and how do we collect it?
We collect Personal Information in a number of ways. We automatically collect information when you use our Services. We also collect information about you that you provide to us, or that we obtain from third-party sources.
Information you provide to us. You may give us Personal Information in a variety of ways, including when you sign up for our Services, enroll in Lifeline, communicate with customer care, register on www.Infiniti Mobile.com, or use our Services. The types of Personal Information we collect from you may include your name, postal address, telephone number, password, e-mail address, date of birth, social security number (full or partial) or other government identification number, demographics, activities, location information, and personal preferences. We also collect the information you submit through the “Contact Us” page on our website. The information you may be asked to provide includes your name, e-mail address, phone number, and any questions or issues you submit through the “Contact Us” page. Do not submit any sensitive Personal Information (e.g., passwords, Social Security Numbers, medical information, or financial information) through the “Contact Us” page. Third-party providers, including third-party applications, may collect information from you as well, but unless otherwise noted, such collection and use of your information are governed by those third parties’ privacy policies—not this one.
Information collected from other sources. We may obtain Personal Information about you from other sources, including from commercially available sources such as data aggregators and public databases, as well as from our affiliates and partners (including preinstalled applications). This information may include your name, demographic information, interests and publicly-observed data, such as from social media and shopping behavior, or other information. We may combine this information with the information we collect from and about you to help us tailor our communications to you, to improve our Services, and to provide you with offers, promotions, and advertisements.
Children. We do not knowingly solicit children to purchase our products and services to children or knowingly collect information from children under 13 years of age. If you allow a child to use your device or our services, you should be aware that their personal information could be collected as described in this policy.
How do we use your information?
We may use the information we collect from you in the following ways:
We may also use your Personal Information as described to you at the point of collection, with your consent. Where required, we will seek and obtain your consent to use your CPNI or other Personal Information for marketing purposes. If you would like to restrict the Company’s use of your CPNI or other Personal Information for the marketing of certain products or services, you may contact us by dialing 214-323-8000.
How do we protect the information?
We maintain a variety of physical, electronic, and procedural safeguards. These safeguards help protect your Personal Information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Be sure to use a strong password to access your information on www.Infiniti Mobile.com and not one you use for other services.
Do we disclose the information we collect to outside parties?
Subject to applicable legal restrictions on our use of Personal Information, applicable federal and state law, and your instructions to us, Infiniti Mobile may disclose the information we collect from and about you to third parties as follows (or as otherwise described to you at the point of collection):
De-identified or aggregated information. We may share Personal Information that is de-identified or in an aggregated form that does not directly identify you to improve our products, support our business, provide customer service, advertise our products, conduct market research, assist with research studies, assist with municipal or other government activities (e.g., planning), or to prepare internal or external reports. If we do so, we will take measures as required by federal law to protect de-identified data from re-identification.
Preinstalled third-party applications. Infiniti Mobile may partner with some third-party application developers to enhance your Infiniti Mobile experience. These applications may or may not be branded as Infiniti Mobile applications and will be preinstalled on your device when you obtain it from Infiniti Mobile. These applications may require Infiniti Mobile to share certain Personal Information with the third-party application for them to function. When you use these applications, they may also share certain Personal Information with Infiniti Mobile, which Infiniti Mobile may use to provide you with enhanced services, to market our offerings to you, or for any other purposes consistent with this policy. When you first subscribe to our Services, you will be given a choice to permit sharing Personal Information to facilitate the functioning of these applications. You may decline to opt-in to share Personal Information with these applications at that time or later by contacting us at 214-323-8000 and following any required instructions. If you decline to opt-in, you may not be able to use these third-party applications, and certain features of these applications may not function.
How can you opt-out, remove or modify information you have provided to us?
If you would like to change your privacy choices, you may do so at any time by contacting us at 214-323-8000.
How will you let me know if these policy changes?
What if I visit or use a third-party website, application, or service?
In an attempt to provide you with increased value, we may include third party links in our Services. These linked sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
What special rights apply to California consumers?
California “Shine the Light” law, California Civil Code Section 1798.83, entitles California consumers to request information concerning whether a business has disclosed Personal Information to any third party for that business’ direct marketing purposes. Infiniti Mobile may share Personal Information between Infiniti Mobile affiliates and marketing agents for marketing purposes. We do not share your Personal Information with unaffiliated third parties for their own independent marketing purposes without your consent. California residents may request the categories of Personal Information Infiniti Mobile shared with its affiliates during the previous calendar year if any. To make your request for information or to opt-out of the disclosure of Personal Information to third parties for their direct marketing purposes, send an email to support@Infiniti Mobile.com. Please be aware that not all information sharing is covered by the "Shine the Light" requirements and only information on covered sharing will be included in our response.
Written requests may be sent to:
Infiniti Mobile Inc.
13601 Preston Rd.
Dallas, TX 75240
Infiniti Mobile will respond to these requests within 30 days. Requests that come to Infiniti Mobile through means other than email or mail to the above-listed addresses may result in a delayed response.
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.